Meet The Team

Chief Executive Officer

Paul Monroe

Paul Monroe is an experienced MSP (Managed Service Provider) Consultant with over 30 years of expertise in Managed Services. As a seasoned Managed Service Provider, Paul has been at the forefront of the ever-evolving technology landscape, witnessing the transformation from dial-up modems to cloud-based solutions. Known locally as the go-to ‘Computer Guru,’ Paul thrives on solving complex technical puzzles, whether troubleshooting server issues or optimizing network performance. His passion for technology extends beyond the office, as he’s the person friends and family call when their devices misbehave. Paul’s motto is, ‘If it has a power button, I can tame it.’

What sets Paul apart is his genuine care for each client. He doesn’t just fix problems; he listens. Understanding that technology frustrations can impact productivity and stress levels, Paul ensures that when you work with him, you’re not just another ticket; you’re a partner. Your concerns become his, and your success is his mission.

Paul is not just an MSP; he’s a business enabler. He has guided countless entrepreneurs toward the cutting edge of today’s technologies, from cloud migration to cybersecurity, helping businesses harness the power of digital tools. Efficiency is his mantra, as he streamlines workflows, automates processes, and ensures seamless operations.

Paul’s areas of expertise include infrastructure optimization, cybersecurity, cloud solutions, workflow efficiency, business continuity, and a client-centric approach. He prioritizes your success, tailoring solutions to fit your unique needs.

Customer Success

Maria Monroe

Maria Monroe, our esteemed “Customer Success,” has a unique gift for transforming customer service into a delightful experience, effortlessly turning frowns upside down. Her radiant smile and warm demeanor make every customer feel like a cherished friend.

Maria’s superpower is her exceptional problem-solving skills, which she wields with a perfect blend of humor and empathy. She operates like a ninja in the realm of customer satisfaction, ensuring every interaction leaves our clients more elated than a child in a candy store.

In her downtime, Maria cherishes moments with her beloved Pomeranians and shines as a professional singer and vocal coach. Her rapport with children is remarkable—they adore her as much as she enjoys their company. Truly, her way of connecting with people transcends words.

At iTechCare 24/7, Maria’s commitment to stellar service is as profound as her passion for brightening people’s days. If you have a question, need help, or just feel like chatting, Maria is always ready with a warm welcome and her infectious laughter. We believe in coupling great customer service with genuine joy, making every interaction a memorable one!

Marketing Manager

Erick Burdette

Erick Burdette is an experienced Marketing Manager at iTechCare, where he excels in promoting IT-managed services and creating user-friendly websites for internal use. He is skilled in strategic planning, content marketing, and digital techniques, always staying updated on the latest trends and technologies. Erick is a proactive communicator, passionate about enhancing iTechCare’s internal marketing strategies. His expertise includes crafting compelling content for digital platforms, managing budgets, tracking ROI, and optimizing marketing endeavors for peak performance.

Erick collaborates closely with the sales team to nurture leads and fuel pipeline growth. Additionally, he orchestrates internal webinars, conferences, and workshops to spotlight iTechCare’s services, and conducts market research and competitor analysis to identify trends and opportunities. With Erick leading the marketing efforts at iTechCare, you can trust that the company’s internal marketing strategies are in good hands.

Chief Technology Officer

Matt Lilly

As the CTO of iTechCare 24/7, Matt Lilly brings over 12 years of IT experience to lead the development and implementation of innovative cloud-based solutions. With his expertise in cloud security and Microsoft 365, Matt helps businesses across Southern California achieve their security and productivity goals while reducing costs and complexity.

More than just a tech whiz, Matt has a knack for translating complex cloud concepts into clear strategies that resonate with organizations of all sizes. He’s guided many companies through their digital transformation journeys, consolidating vendors, optimizing tech stacks, and solving IT management challenges along the way.

When he’s not pioneering the next cloud migration, you might find Matt sharing his knowledge with local high school students or expressing his creative side by playing and writing praise music as an electric guitarist. Matt’s blend of technical brilliance and personable expertise ensures iTechCare 24/7 delivers cutting-edge solutions with a human touch, helping businesses soar to new heights in the cloud.

Technology Solutions Advisor

Tyler Megginson

As iTechCare 24/7’s resident relationship guru, Tyler Megginson takes a people-first approach to introducing the company’s innovative tech solutions. With a knack for translating complex concepts into easily understandable terms, Tyler has a gift for truly connecting with clients and understanding their unique needs.

More than just a stellar communicator, Tyler is a trusted advisor and partner who prioritizes building long-lasting relationships over making a quick sale. His warm personality and active listening skills allow him to cut through the jargon and zero in on what matters most to each organization.

When he’s not busy forging new connections in the field, you might find Tyler cheering on his favorite sports teams or exploring the latest local eateries and craft breweries. His passion for people and talent for putting others at ease ensure that clients feel like part of the iTechCare 24/7 family from the very first interaction.

Tyler’s unique blend of technical knowledge, interpersonal skills, and genuine care for others allows iTechCare 24/7 to provide highly-tailored solutions that perfectly fit each client’s distinct situation. With Tyler as a guide, embracing new technology feels like enlisting the help of a trusted friend.